Serenitas Spa Policies, Terms and Conditions


Advanced bookings

We highly recommend booking your treatment in advance to ensure that your preferred time and service is available. In order to reserve your scheduled appointment, we require a valid credit card number at the time of booking. Please advise us of any health conditions, allergies, injuries or treatments when making your spa reservation

Cancellation policy

Cancellations within 24 hours or no shows will incur a 100% charge.

Spa Arrival

Please arrive 30 minutes prior to your appointment to prepare for your Serenitas spa experience. We apologise in advance as will be unable to ofer an extension of the scheduled treatment for any late arrivals.

Age requirement

The minimum age requirement for access to the spa is 16 years. However, some spa and salon treatments are available with parental supervision. Please enquire with the spa concierge.

Gift certificate

An ideal gift for the spa enthusiast, gift certifcates are available for purchase online or in person. Please enquire with the spa concierge for more information. Gift certifcates are non-refundable.

Spa attire and loss or damage

We will provide you with a robe and sandals for your comfort. A secure locker will be available for your personal belongings. Serenitas spa is not responsible for any lost, damage or misplaced items.

Spa environment

The Serenitas environment is one of tranquility and relaxation. Please respect all spa guests´ right to privacy and serenity.

Spa protocol

For your comfort, we ask that you shower prior to any body treatment and before using any water facilities following a massage. Also, prior to your treatment, please allow enough time to cool down after using the sauna or pool.